Returns Policy

Customers are strongly encouraged to read and fully understand our Return and Refund Policy before placing an order. If you disagree with any terms outlined in this policy, you are advised not to accept our Terms of Use and to discontinue using AlwaysKrafo. By initiating a purchase on AlwaysKrafo, you agree to be bound by the terms outlined in this Return and Refund Policy without modification.

Can I Cancel or Modify My Order After Placing It?

Orders can only be canceled within a limited time frame, typically a few hours after being placed. Once an order is processed, it cannot be modified or canceled. Promo or discount codes must be applied at the time of purchase and cannot be added retroactively. If an order is canceled after it has been shipped, restocking fees and return shipping costs will apply.

How to Return a Product Ordered from AlwaysKrafto?

• You may return unopened and undamaged items in their original packaging within 7 days of receiving the shipment for a full refund.
• Custom-printed orders, due to their personalized nature, are non-returnable.
• If the return is due to an error by AlwaysKrafo, we will arrange free return shipping. Otherwise, customers are responsible for return shipping costs.

Important Notes on Product Conditions and Variations

• The shelf life of corrugated and cardboard boxes may vary depending on environmental factors such as humidity, temperature, and chemical exposure. Improper storage can cause degradation in strength or appearance (e.g., white spots).
• Minor industry-standard variations, such as slight color differences between batches and a manufacturing tolerance of ±5 mm, are normal and do not qualify for returns.
• Returns for reasons other than a manufacturing defect (e.g., incorrect size ordered or change of mind) will incur a 30% restocking fee, and customers must pay the return shipping costs.

Why Do We Charge a Restocking Fee?

• Processing returns involves additional time and labor for our warehouse team.
• Companies that don’t charge restocking fees offset return costs by increasing prices for all customers.
• Many returned items cannot be resold, leading to financial losses for the company.

For any queries, email us at sales@alwayskrafto.store Thank you for your cooperation!